Shipping policy

Shipping Policy

1. Shipping Charges & Free Shipping

We are pleased to offer free shipping on all orders over $1,000. If your total purchase is below $1,000, standard shipping rates apply based on the destination and selected shipping method.

Shipping Costs for Orders Below $1,000:

Shipping fees will be calculated at checkout based on your location and the selected delivery option. Rates vary depending on the shipping provider, package weight, and delivery speed.

2. Shipping Methods & Delivery Time

We offer the following shipping options:

  • Standard Shipping (Estimated Delivery: 5-7 business days)
  • Express Shipping (Estimated Delivery: 2-3 business days)
  • Overnight Shipping (Next business day delivery)

Shipping times are estimates and may be subject to delays beyond our control (e.g., carrier delays, weather conditions, or customs processing).

3. Order Processing & Fulfillment

  • Orders are typically processed within 1-2 business days (excluding weekends and holidays).
  • Once shipped, you will receive an email confirmation with tracking information.
  • Orders placed after 3:00 PM (local time) will be processed on the next business day.

4. International Shipping

We offer international shipping to select countries. Shipping fees and delivery times vary based on the destination. Please note:

  • Customers are responsible for any applicable customs duties, taxes, and import fees.
  • Delivery times for international shipments may be longer due to customs clearance.

5. Lost or Delayed Shipments

  • If your package is delayed beyond the estimated delivery time, please allow an additional 3-5 business days before contacting us.
  • If a package is marked delivered but you have not received it, check with your local courier or neighbors.
  • For lost shipments, contact us at sales@bowlandframe.com so we can assist in filing a claim with the carrier.

6. Address Errors & Failed Deliveries

  • Ensure your shipping address is entered correctly at checkout. We are not responsible for orders shipped to incorrect addresses.
  • If a package is returned due to an incorrect address, the customer is responsible for any reshipment costs.

7. Contact Us

For any shipping-related questions, please reach out to our support team at sales@bowlandframe.com.